Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a free spins offer that's changed its terms? This page explains how to reach Casino Sites and what kind of things we can actually help with.
What we can help with
Casino Sites is an independent review site covering online casinos available to US players, including no-deposit free spins offers and welcome bonuses. We're not a casino ourselves, so there are some limits on what we can do — but within those limits, we're glad to hear from readers. Here's what's genuinely useful to send our way:
- Corrections — a bonus offer has changed, a percentage is out of date, or a licence detail needs updating
- Feedback on a review — you've used one of the sites we cover and think our write-up missed something relevant
- Content suggestions — a topic you'd like us to research, such as a payment method or a state's rules
- General questions about how we rate and rank casinos, including how free spins offers are compared
What we can't help with
Because we don't operate any casino, we're not able to sort out account issues, bonus disputes, withdrawal delays or KYC problems on your behalf. If you've hit a snag with a specific site, the right first step is that casino's own customer support — most operators list a live chat or email address directly on their site. If a dispute isn't resolved there, you can escalate to the regulator or licensing body named on the operator's terms page.
If gambling has started to feel like a problem rather than entertainment, our Responsible Gambling page lists tools and support services worth knowing about, including deposit limits, self-exclusion options, and where to find help.
Before you get in touch about a bonus
Free spins and deposit match offers are the single biggest source of reader questions we get, so a few things are worth checking before you write in:
- Read the operator's own bonus terms first — wagering requirements, game restrictions, maximum withdrawal caps and expiry dates all live there, not on our site
- Confirm you meet the eligibility rules for the offer, including any state or age restrictions
- Check whether the free spins are no-deposit or require a qualifying deposit — the two are often mixed up
- Note any maximum cash-out limit tied to free spins winnings, since many offers cap what you can withdraw from them
If, after checking, something on our site still looks wrong or out of date, that's exactly the kind of message we want.
How we handle what you send us
We read every message that comes in. Corrections and factual flags get prioritised, since keeping bonus terms, licensing details and payment information accurate is the core of what this site does. General feedback and suggestions may take longer to action, particularly if they involve researching a new operator or topic from scratch.
We don't accept payment from casinos in exchange for contact-form feedback, reviews, or placement — commercial relationships with operators, where they exist, never decide how a site is rated or ranked. You can read more about who we are and how the site is put together on our About Us page, and our Terms and Conditions set out the rules for using this site.
A note on privacy
Whatever you send us, avoid including account passwords, full card numbers, or other sensitive financial details — there's never a reason for us to need them, and no legitimate casino review site will ask for them either. If a message you've received elsewhere is asking for that kind of information, treat it as a warning sign rather than a normal support request.